Return & Refund Policy
If you are here, there must be some doubts or things wrong with your order, if anything is less than satisfying, we will make it right. we've made the return process super easy.
How long do I have before making a return, and do I have to pay for shipping?
we will accept returns and exchanges of unworn items in new condition with the original accessories, tags and packagings within 30 days of their delivery dates.
1. You have a max of 30 days to make returns. You must send back and postmark your return packages within 30 days after the purchase date. No returns made after 30 days from the purchase date will be accepted.
2. Shipping Fee: The product arrives damaged, is different, or not working, LAHORS will offer the return&exchange shipping fee. If the customer needs to return&exchange the product with personal issues, the customer needs to offer the return shipping fee.
What should I do if I need to request a return&exchange?
To initiate a return&exchange, please contact our customer service team (service@LAHORS.com) for an assessment. Upon approval, the return address will be emailed to you. Please note, items must be shipped back to the address provided by customer service, NOT the address on your original delivery.
How will I receive my refund?
Refunds will be processed within 5 days after we receive your package. The refund will be issued to your original payment account, as per your request.
Important Notice:
1. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address provided by our customer service.
2. Please make sure you don't include non-LAHORS.com items by accident in your return package. We will not be responsible for sending back those items to you.
NOTE: If you have any issues with your return, you can contact Customer Support service@LAHORS.com
